What are the main differences between the 3 plans - Nano, Lite and Booster?
Lite Plan includes everything in Nano Plan, plus weekly updating of software (WordPress) & plugins, as well as doing full backups of your website every day. These actions are essential for keeping your website up-to-date and ensuring that you have access to the latest backup files in the event of a need to restore your website.
Booster Plan includes everything in Lite Plan, plus content updating, where our team will help you to update your website content such as editing text, images, etc (up to 1 hour/month).
How do I decide which plan is most suitable for me?
Lite Plan is our recommended plan as it is comprehensive enough to cover all the fundamental aspects of keeping your website secure and running smoothly.
For businesses that also need our help with updating your website content such as editing text & images, Booster Plan will be more suitable for your needs as it comes with 1 hour of content updates every month (which should be sufficient for most businesses).
Should your business require heavier content updates, kindly contact us to request for a customised quote.
Yearly vs monthly billing - which one is better?
If you prefer to give our maintenance service a try first without being bounded by a year-long commitment, you are simply start with monthly billing for greater freedom and flexibility. You’ll have the option to convert to a yearly plan later on, or discontinue our service at anytime (no questions asked)!
Does your maintenance service cover all kinds of CMS websites?
Does your maintenance service cover all types of WordPress websites?
Our published maintenance packages are applicable for non-eCommerce WordPress websites only (non-eCommerce means you are not selling things on your website).
I have an eCommerce WordPress website. Can WebBuddy help to maintain?
Yes! Please send us more details about your website so we can provide you with a customised quote based on your needs.
What are content updates?
By content updates, does it mean WebBuddy can help me to write content?
How many content update requests can I send each month?
How do I submit an update request to WebBuddy?
How long do I have to wait for my website content to be updated?
We will complete all updates within 48 hours of receiving your request (once all required information has been duly provided by the requestor).
In the event that there is incomplete information received, we will deliver the updates within 48 hours from the time that we receive all required information from you.
What do security strengthening measures include?
What is malware and why is it important to check for it?
What does a full-site backup mean?
Registration & Billing
How do I sign up?
- Choose your preferred plan and click the Sign Up button.
- Enter the required payment information and click the Subscribe button.
- Provide us with your details in our online form, then click Submit. That’s it!
- Our team will get in touch with you via email to finalise the website handover details 🙂
What payment methods do you accept?
When will I be billed every month?
Your billing cycle is determined based on the day that you sign up with us.
For example, if you signed up on 15th October, your next payment will be deducted on 15th November, and the next on 15th December, and so on.
Can I switch plans along the way?
What is WebBuddy?
The idea of a ‘website care centre’ was born when we got inspired by the concept of a childcare centre; we believe your business website deserves the care and attention from our buddy team to help you keep it running smoothly every single day.
Is WebBuddy for me?
WebBuddy’s services are suitable for small business owners and entrepreneurs who face the following challenges:
1. You have no time to manage your website yourself;
2. You or your team members do not have the IT expertise to maintain it effectively;
3. You don’t like the work of maintaining the website yourself or you prefer to outsource it to others;
4. You find it too costly to hire an in-house web developer or pay them every time you need to update something on your website.
If you answered yes to any of the above, WebBuddy’s services is the solution that will make your life much easier!
It is our goal to provide our customers with a personalised experience, taking care of your websites like they are our own. Our team is located in Singapore and we are committed to supporting you and your business in the long run 🙂
What do your services include?
1. Content updates – Simply inform us what text/image updates you need for your website and we will do it for you within 48 hours.
2. Software updates – We will perform all software updates for website proactively
3. Backups – We will help you to do daily backup of your website assets so you won’t have to worry about losing important data
4. Security – We will implement the necessary security measures to strengthen your website and safeguard it from hackers
You can choose between different pricing plans which include different features, and you can choose to be billed annually or monthly (save 20% when you pay annually).
To find out more about the services included in each pricing plan, kindly visit our pricing page for more details.
Can’t Find The Answers You’re Looking For?
No worries – please send us your questions and we will reply you soonest 🙂
Browse Our WordPress Maintenance Plans
Check out our affordable plans for small businesses. You can request for a customised one too!
WebBuddy is all about supporting local business owners to remove the ongoing frustrations that you face in your website maintenance matters. Let us help you to take care of your website so that you can free up time and energy to focus on your business. We believe in running WebBuddy with a human touch and to be the partner that all our clients deeply trust over the long term.
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