Frequently Asked Questions

FAQ Quick Access : Services | About WebBuddy

Services

Does your maintenance service cover all kinds of CMS websites?

We only support WordPress websites at the moment.

I have an eCommerce WordPress website. Can WebBuddy help to maintain?

Yes! Please send us more details about your website so we can provide you with a customised quote based on your needs.

What are content updates?

Content updates (also known as editorial updates) refer to text and image changes/additions to your website. Other changes to your website apart from text/image edits are not covered in our monthly plans and separate charges may apply.

By content updates, does it mean WebBuddy can help me to write content?

No, our maintenance service does not include content creation for your website. We will need you to provide us with the original content and we will help you to upload it to your website.

How do I submit an update request to WebBuddy?

Simply drop us an email with the changes you need anytime!

How long do I have to wait for my website content to be updated?

We will complete all updates within 48 hours of receiving your request (once all required information has been duly provided by the requestor).

In the event that there is incomplete information received, we will deliver the updates within 48 hours from the time that we receive all required information from you.

What do security strengthening measures include?

Security strengthening measures include database security strengthening, file permission tightening, firewall setup, preventing brute force logins, blocking fake Googlebots and more. In a nutshell, all of these measures are targeted at keeping your website safe from hackers.

What is malware and why is it important to check for it?

If malware virus is found on your website, Google will flag your site as malicious and block all visitors from entering, which means no one will be able to view any part of your website as long as the malware is still present. With our daily scans and active removal of malware viruses from your site, you can be assured that your visitors and customers will not have problems visiting your site anytime.

What does a full-site backup mean?

A full-site backup is a complete backup of all your website assets, including database, images and files. We do a full backup of your website every single day and the files are stored securely on the cloud. In the event that your website is hacked, we will be able to restore your website fully.

About WebBuddy

What is WebBuddy?

WebBuddy is a value service that we provide to help care for and maintain company websites for small business owners and entrepreneurs who do not have the time or expertise to do it themselves. WebBuddy is committed to be the dedicated care centre for your ongoing website needs.

The idea of a ‘website care centre’ was born when we got inspired by the concept of a childcare centre; we believe your business website deserves the care and attention from our buddy team to help you keep it running smoothly every single day.

Is WebBuddy for me?

WebBuddy’s services are suitable for small business owners and entrepreneurs who face the following challenges:

1. You have no time to manage your website yourself;

2. You or your team members do not have the IT expertise to maintain it effectively;

3. You don’t like the work of maintaining the website yourself or you prefer to outsource it to others;

4. You find it too costly to hire an in-house web developer or pay them every time you need to update something on your website.

If you answered yes to any of the above, WebBuddy’s services is the solution that will make your life much easier!

Why WebBuddy?

At WebBuddy, our mission is to provide busy business owners like you with a trusted service that you can rely upon to take care of all the maintenance work that is required to keep your website running smoothly day after day, and to proactively protect your websites from potential risks and attacks – all without active effort on your part.

It is our goal to provide our customers with a personalised experience, taking care of your websites like they are our own. Our team is located in Singapore and we are committed to supporting you and your business in the long run 🙂

What do your services include?

In broad terms, our services cover the following:

1. Content updates – Simply inform us what text/image updates you need for your website and we will do it for you within 48 hours.

2. Software updates – We will perform all software updates for website proactively

3. Backups – We will help you to do daily backup of your website assets so you won’t have to worry about losing important data

4. Security – We will implement the necessary security measures to strengthen your website and safeguard it from hackers

We can customize a plan based on your business needs. You can choose to be billed annually or monthly (save 20% when you pay annually).

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What Others Say About WebBuddy

Hear other businesses share about their experience working with us!

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WebBuddy is all about supporting local business owners to remove the ongoing frustrations that you face in your website maintenance matters. We care deeply about client satisfaction and believe in doing business with a heart—maintaining open, honest communication with our clients, providing responsive support and offering authentic advice is how we choose to do it!

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