{"id":12268,"date":"2023-08-25T13:59:09","date_gmt":"2023-08-25T05:59:09","guid":{"rendered":"https:\/\/webbuddy.sg\/?p=12268"},"modified":"2023-08-28T14:29:18","modified_gmt":"2023-08-28T06:29:18","slug":"5-things-to-look-out-for-when-choosing-a-wordpress-maintenance-service-provider","status":"publish","type":"post","link":"https:\/\/webbuddy.sg\/5-things-to-look-out-for-when-choosing-a-wordpress-maintenance-service-provider\/","title":{"rendered":"5 Things To Look Out For When Choosing a WordPress Maintenance Service Provider!"},"content":{"rendered":"

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\nAre you looking for a reliable website maintenance service provider to maintain your company website? <\/p>\n

Read on to find out what are the 5 important things you need to look out for when selecting the most suitable service provider for your company or business!<\/p>\n

1) Where Is The Service Provider Located?<\/h2>\n

The first thing to look out for is where the WordPress maintenance provider is located. <\/p>\n

In some cases, the provider is based in Singapore but their support team is located overseas. This means whenever you correspond with the service provider in future, you will be communicating with their overseas counterparts instead.<\/p>\n

\"WordPress<\/p>\n

From our experience talking with business owners, most of them prefer to work with someone who is based locally as they have had their fair share of poor communication experiences with overseas-based personnel in the past.<\/p>\n

One of the main drawbacks of working with a team that is located overseas is the response lag arising from differences in time zones. A simple issue can take a few business days (or longer) to resolve if both of you are in different time zones!<\/p>\n

Does your business or company prefer to work with a team that is located in Singapore?<\/p>\n

If yes, then it\u2019s best to verify with the service provider upfront on where their team is located (especially the people who will be maintaining your website), so that you have a clear understanding of what you\u2019re signing up for.<\/p>\n

2) How Fast Can The Service Provider Respond To Your Request?<\/h2>\n

Nobody likes to work with a slow service provider. Over the years, we\u2019ve had quite a number of clients who decided to switch to us (WebBuddy) because they\u2019re tired of working with their sluggish maintenance provider.<\/p>\n

When you need help to get something done, it is frustrating to wait for days (sometimes even weeks) before you hear back from your service provider!<\/p>\n

\"WordPress<\/p>\n

If you choose a maintenance company that is based in Singapore, does it mean that their response time will be fast? Unfortunately, no. We\u2019ve heard about our clients\u2019 experiences with service providers that are based locally but don\u2019t respond to their requests either.<\/p>\n

Hence, it is important that you understand beforehand what is the average response time of the maintenance provider before you decide whether they\u2019re a good fit for your business.<\/p>\n

One simple way to do this is to send the website maintenance company an email with your queries about their services. <\/p>\n

This early interaction can offer you a glimpse into what their response time is like (though this method is not foolproof, it\u2019s better than not knowing at all).<\/p>\n

If the experience is positive, you can then follow up by checking with them what their average turnaround time for customers\u2019 requests is.<\/p>\n

I\u2019d say an average response time of 24 hours is considered satisfactory in today\u2019s website maintenance services market. Some service providers can respond even faster (within hours) for critical issues like website downtime or hacking issues.<\/p>\n

Another important thing that you want to look out for is the maintenance company\u2019s operating hours because some providers may not work during weekends and public holidays. <\/p>\n

If you prefer to have access to maintenance support during after-office hours, you need to state this requirement upfront to be sure that the service provider can accommodate your request.<\/p>\n

\"WordPress<\/p>\n

Apart from response time and operating hours that we\u2019ve mentioned so far, there\u2019s one last important thing you need to find out \u2013 what are the ways that the maintenance provider can be reached when you need their attention? <\/p>\n

When it comes to communication, it\u2019s a safer option to go with a service provider that offers more than one communication channel for support. For instance, at WebBuddy, our clients can either email or WhatsApp us when they need our assistance.<\/p>\n

In case of need (especially if it\u2019s regarding an urgent matter such as website hacking), having a secondary communication channel is a lifesaver in the event that you\u2019re unable to reach your maintenance provider quickly via their primary channel.<\/p>\n

3) What Is The Service Scope Of Their Maintenance Service?<\/h2>\n

Getting a prompt WordPress maintenance provider is a good start and the next important factor you want to consider is the scope of the maintenance service.<\/p>\n

In our experience, the most basic coverage should include the following essential services:<\/p>\n